ETS 申訴

台中考托福的時候,考Reading考到一半時,出現了全部電腦當機的問題。(其實只是資策會Proxy當了罷了)。我是自己覺得當機之後,反而只有更多的休息和更充裕的時間作答(原本做過的題目會再叫你填一次答案,時間也退回他備份的時間),沒甚麼大影響,所以也不以為意,加上我再也不想和ETS打交道了…

但是當天和我互換Email的同學,晚上寄信到ETS toefl@ets.org 去申訴考試考到一半當機的問題,結果過了半個月,ETS回了他下面的答覆。

We have received your recent email regarding the iBT TOEFL exam you taken on xxxxx, 2010. Please accept our apologies for the problems that you encountered during your test, and for the delay in responding.

Our records indicate you submitted your complaint within the appropriate timeframe. Due to the nature of your complaint, we would like to provide you with a voucher to take the TOEFL test again free of charge if you did not meet your score requirement.

Please let us know if you would like a voucher issued, and what country you would like it issued for. We welcome your reply within 15 days from the date of this letter.

Sincerely, TOEFL iBT Services

ETS提供了他免費再一次考托福的Voucher,他也是抱著姑且試試的心態也好,真的要去申訴! 而且請注意時效性!人家是”當天”去投訴的。

那位同學希望我能在這邊表達:

教教要勇闖美國的台灣人,據我同學的說法,在美國”沉默是屎啊”!!!

在此留個言吧